WISSWANI, Ni Wayan; CIPTAYANI, Putu Indah; SAPTARINI, Ni Gusti Ayu Putu Harry. Strengthening CRM based on live chat for customer service performance audits. Matrix : Jurnal Manajemen Teknologi dan Informatika, [S. l.], v. 15, n. 3, p. 126–136, 2025. DOI: 10.31940/matrix.v15i3.126-136. Disponível em: https://spafajournal.org/index.php/MATRIX/article/view/2611. Acesso em: 16 sep. 2026.